Trust Can Be A Problem???
Check this out. What you will quickly get from this piece is the realization that trust can indeed be problematic. I’ve seen this myself in cases where I have trusted people to do things, and have then been too disorganized and/or lazy to take responsibility for making sure that the things actually get done.
The right balance, as pointed out so clearly by this consulting physician, might be called “organized trust.” The first principle here is to assume that everyone involved has good intentions. BUT. If trust is to be a positive rather than a negative force, that assumption must be accompanied by shared and explicit goal setting, agreed upon norms for communication and established points for “checking in.”
Bottom Line. As you can tell by this post and by the previous two, I have been playing around the last few posts with the concept of “trust.” The first piece in the trilogy dealt with an Anesthesiologist who was “trusted,” but who diverted drugs from his patients for his own use. His colleagues trust was so strong, in fact, that they turned their eyes away from his aberrant behavior and were unwilling to blow the whistle on him.
In the second post, we dealt with the fact that in today’s healthcare system, the leaders, a.k.a. Hospital Administrators, are not “eating last.” Physicians are increasingly being called upon to trust MBA’s who are pushing doctors away from the table until they have satiated themselves. Not good.
And today, we are advised that blind trust is not desirable. Rather, we need to establish a more organized and informed kind of trust if we are to avoid disappointing outcomes.
Spend some time thinking about trust today. It is an important concept in our work. And in our lives!