Check this out. What you will see is a brief and insightful post about how little tolerance people have for inconvenience. When it comes to healthcare, patients want the latest in technology to take care of them definitively and immediately. Conveniently.
BUT. This blogging physician believes that at some point in time, patients will learn that physicians will, in the process of automating healthcare, “regress to the means of consistency and quality.” In the process, the warmth of interaction that used to be a hallmark of medical practice will disappear.
Bottom Line. SO. Do patients want “high tech” or “high touch” in the delivery of their healthcare? This doctor thinks that the average patient would say “both!”