Category: Insurance

Death By Patient Satisfaction

Check this out. What you will see is a great, tongue in cheek piece by an ER doctor who is obviously “up to here” with “customer satisfaction” applied to U.S. healthcare. The strategy of business optimization through “CSAT,” as she points out, was readily grasped...

Continue reading

The Folly of Self-Referral

Check this out. What you will see is an interesting little riff by The Country Doctor on the topic of self-referral. In it, he points out that many people, including yours truly, tend to favor a system that allows patients to make their own appointments with specialists...

Continue reading

Insurance Denial

A week or so ago we talked about the “joys” of insurance companies requiring “preauthorization” for the use of medications. At the proverbial Bottom Line, we pondered the impact that delays and other short circuits could have on the quality of the medical care delivered....

Continue reading

Death By Prior Authorization

Huh? Check this out. What you will see is a very disturbing blog post. In it, you will see reportage of a case in which a patient died due to an insurance company’s inability/unwillingness to authorize a life-saving anti-seizure medication on a timely basis....

Continue reading

Back To The Future

I present for your consideration a very interesting, make that sort of shocking, blog post. Here, you will see a physician very understandably and vociferously complaining about two related thorns in her side, i.e., Prior Authorization requirements by insurance companies...

Continue reading

Co-pay Clawback???

I’m thinking that it is no wonder that patients are getting increasingly confused, and ticked off, about drug pricing. We talked recently about a patient who got quite befuddled as to why his insurance company would cover the cost of a branded product, but not the...

Continue reading

Immediate Gratification

Yup. This sort of makes sense. Check out this piece. What you will find is that as healthcare costs have gone up over recent years, employers have significantly reallocated their percentage of spending on employee benefits. Whereas the majority of their spend used...

Continue reading