Category: Healthcare Management

Medical Care Coupons

You probably already know about this. I didn’t. Check this out. What  you will see is an article that describes how Groupon is being used to market medical services such as imaging. Read it and think about the meaning of this phenomenon. As the writer points...

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Assembly Line Triage???

Check this out. What you will see is an interesting presentation of one side of a story. It is a discussion of a triage process, now being established in ER waiting rooms, that has a practitioner ask a few standardized questions and perhaps have some lab tests ordered...

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Death By Patient Satisfaction

Check this out. What you will see is a great, tongue in cheek piece by an ER doctor who is obviously “up to here” with “customer satisfaction” applied to U.S. healthcare. The strategy of business optimization through “CSAT,” as she points out, was readily grasped...

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